Work experience

 

Operations Manager, Pacific Dental Services

Baytown, Texas, Oct. 15 - Current

• Develop and implement marketing strategy for entry into new market.

• Coordinate over 31 employees (Dr’s, Specialists, Dental Assistants, Hygienists, and Benefit Coordinators) to ensure every interaction with a patient follows the Perfect Patient Experience.

• Responsible for P&L of a $1.1 million business that achieves a 25-30% NOI and positive cash burn.

• Create and manage content for social media and SEO

• Establish strategic partnerships with local business groups and schools

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T-Mobile USA     Manager                    May 2006 - Current

 

2013 Total Revenue: $5,816,274.63 Total Revenue Quota;  $5,182,263.03 Total Revenue:  112.23%             

2013 Total Activations: 3328 Total Activations Quota:           3109 Total Activations:     109%

 

#1 Rated Store in #1 District in the US in 2013:  Awarded by CEO John Legere

 

Apple Master Specialist:  Only 4% of T-Mobile employees are selected for this program.  Required to attend Apple Corporate led training to educate team members and customers about software, hardware, and ecosystem of Apple Products.  

 

Friendly User Trial:  1 of 500 employees chosen to test new phones and software before it is released to retail stores or end users.  Log daily reports on benefits or issues reported.  

 

Coordinated Howdy Week Event for Texas A&M outreach.  Event is organized for incoming students and businesses to interact.

 

Communicate activation and revenue quotas with sales team for the month.

 

Coach and develop behaviors to create a successful team and drive sales

 

Educate  representatives about new products and services, policy changes, and problem solving techniques while focusing on customer service

 

Conduct monthly One-With-One meetings to review previous month’s goals and standings toward current monthly goals.

 

Promote the launch of New to Market Products, such as Mobile Internet, Tablets,  T-Mobile@Home, Wi-Fi Calling, Smartphones, etc.

 

Be a brand ambassador for T-Mobile.  “I am T-Mobile.  Count on me!”

 

Facilitate brand repositioning at the store level through marketing collateral and plan-o-gram implementation

 

Utilize training in Selling the T-Mobile Way, Customer Retention, Maximizing Average Revenue per User, iPhone O/S, Android O/S, Blackberry O/S, Windows Phone O/S, POS, QUIKVIEW, and Customer Account Management

 

Skills

 

Video Editing

Photoshop

Illustrator

InDesign

Web Design

After Effects

Project Management

SEO

Marketing

Sales